Frequently Asked Questions

We offer over 72 varieties of roses, selected for their quality and vase life.

We maintain rigorous quality standards from cultivation to delivery. We use advanced technology and our ERP system "PRIME" to monitor real-time production, ensuring precise packaging and rotation days control to guarantee freshness.

We mainly export to Europe and North America, providing efficient logistical solutions and exceptional customer service to cater to our B2B clients in these markets.

We support over 140 small family producers, promoting sustainable farming practices and contributing to the well-being of local communities. Our commitment includes ensuring fair prices and providing training and resources to improve their cultivation techniques.

Yes, we offer customized services to meet the specific needs of our B2B clients. This includes selecting varieties, volumes, and customized packaging specifications. Contact us to discuss your requirements and how we can assist you.

The vase life of a rose can vary depending on conditions, but generally, our roses can stay fresh between 7 to 10 days. To maximize their duration, we recommend changing the vase water daily, cutting the stems at an angle every two days, and keeping them in a cool place away from direct sunlight and drafts.

We offer 24/7 customer support, including specialized advice, personalized notifications, interaction history, and satisfaction surveys. Our goal is to quickly address any concerns and continuously improve the customer experience.

We select our associated producers based on their commitment to quality, sustainability, and responsible farming practices. We work closely with over 140 small family producers, ensuring they meet our rigorous standards and promoting local community well-being.

If you are interested in becoming an associated producer, contact us through our contact form or email. We will evaluate your proposal based on our quality and sustainability criteria and provide you with more information on how we can collaborate.

At Arca Flowers, we use different types of boxes to ensure our flowers arrive in perfect condition. These are the specifications of our boxes:
- Special QB Exp R: 30 cm (width) x 18 cm (height) x 110 cm (length), volume: 9.9 kg.
- Special QB Exp: 25 cm (width) x 15 cm (height) x 104 cm (length), volume: 6.5 kg.
- Jumbo HB: 30 cm (width) x 30 cm (height) x 120 cm (length), volume: 18 kg.
- Super Jumbo HB: 35 cm (width) x 35 cm (height) x 120 cm (length), volume: 24.5 kg.
These boxes are designed to protect the flowers during transport and ensure they arrive fresh and in optimal condition at their destination. Additionally, they are efficient to benefit our customers in the final cost of the flower.

Yes, at Arca Flowers we offer bouquets with different stem counts. The most common bouquets we make are 12 and 25 stems, but we can also make "Consumer Bunches" with the number of stems the client prefers. For more information, you can contact our sales team directly to respond to specific requests.

Yes, at Arca Flowers we can add different supplies to bouquets, such as decorated caps and flower food. We strive to meet all our clients' needs, so feel free to contact us to discuss any specific requirements you may have.